Matrices, tables and analysis panels
Empathy map and balanced scorecard
An empathy map — what a user says, thinks, does and feels — plus a scorecard variant in the same source.
canvas.empathy@1New DDN source
Why use it?
The four-quadrant map keeps a team from designing for itself.
When it helps
Early discovery for a feature or service.
How to read it
- Quadrants are observation categories, not personality types.
- Entries are evidence or declared hypotheses — mark which.
What you need
- The user
- Observed statements and behaviours
- Inferred feelings, marked as inferred
Things to check
- Do not present a hypothesis as an observation.
- Do not run an empathy session about a demographic instead of a person.
Scope of this diagram
Declared empathy content; the map organises evidence, it does not collect it.
Work with the converted example
- Open the viewer and select
empathy. Inspect the rendered view and its source. - Open the designer. Keep the selected profile and inspect its legal palette and property controls.
- Change one displayed title or an appropriate data value. Apply the edit and check the resulting diagram.
- Run the verifier and review its diagnostics before moving complete content into review.
- Download your edited DDN source to retain the change.
The example uses the indentation-based ddn-next-1 dialect. The language guide explains reusable definitions, dotted data rows and explicit property blocks.